Frequently Asked Questions (FAQ)

Frequently Asked Questions

1. PRODUCT CONDITION

What does "foreign-used" mean?
Foreign-used (also called UK-used or Tokunbo) products are pre-owned electronics sourced from abroad. They are in good working condition and have been inspected and tested before sale.

Do you also sell brand-new products?
Yes! We sell both brand-new and foreign-used electronics. Each listing clearly states the condition of the product. When in doubt, feel free to ask before purchasing.

2. TESTING & QUALITY

Are your products tested before sale?
Absolutely. Every item — new or used — is tested and inspected by our team before it is offered for sale. We only sell products we are confident in.

3. WARRANTY

Do your products come with a warranty?
Brand-new products come with the manufacturer's warranty — the duration varies by product. Please confirm the specific warranty period at the time of purchase. Foreign-used products do not come with warranty. However, our return policy is active and it applies to all products purchased from us.

What does the warranty cover?
The warranty covers manufacturer defects and hardware faults. It does not cover physical damage, water damage, or issues caused by misuse. Contact us within the warranty period to make a claim. 

4. DELIVERY

Do you deliver?
Yes, we deliver across Lagos and to other states in Nigeria. We also deliver internationally across Africa. Delivery fees and timelines depend on your location.

How long does delivery take?
Lagos deliveries typically arrive within 1–3 business days. Deliveries to other states may take 2–7 business days depending on the delivery method selected and location.

How can I track my order?
Once your order is dispatched, we will send you a tracking number or update you via WhatsApp or phone call.

5. PICKUP

Can I pick up my order in person?
Yes! You are welcome to take your order from any of our pickup stations in Lagos, Benin, Port Harcourt, Abuja or Ibadan. Please place a pickup order before coming so we can confirm availability and have your item ready.

What are your pickup hours?
We are open during regular market hours. Contact us to confirm current opening hours before your visit.

6. PAYMENT

What payment methods do you accept?
We accept bank transfers, card payments and cash payments (for select areas). Payment can also be made at pickup.

Can I pay when I pick up?
Yes, you can pay at the point of pickup for pickup orders. For delivery orders, payment is required before dispatch.

7. RETURNS & REFUNDS

What is your return policy?
We want you to be satisfied with your purchase. If you receive a faulty or incorrect item, please contact us within 24–48 hours of delivery. For full terms, please see our Refund Policy.

Can I return a foreign-used product if I change my mind?
Returns are only accepted for damaged items, faulty items or wrong orders. Change-of-mind returns are handled on a case-by-case basis. Please contact us as soon as possible and we will do our best to assist you.

8. SHIPPING POLICY

For full details on how we handle shipping and delivery, please read our Shipping Policy.

9. CONTACT US

How do I reach IFESOLOX?
You can contact us via:

• WhatsApp or phone call (fastest response)
• Our online store chat
• Support mail, support@ifesolox.com
• Social media — find us on Facebook, Instagram, Tiktok or YouTube.

We typically respond within a few minutes during business hours. Don't hesitate to reach out — we're happy to help!